You Can Reverse Poor Customer Ratings
When we’re in a good mood, life is great. Good things seem to happen. Problems just seem to work themselves out. People are nice to us. We’re nice back. That’s when it’s easy to give friendly, efficient customer service to the people we serve. Life is, unfortunately, not that easy. Stuff happens. People miss deadlines, flights and appointments. They get stressed. There’s traffic, bad weather, war. Equipment malfunctions, gets dropped, becomes old and starts breaking down. People forget, break promises. In short,...
read moreUnderstanding Perspective
Often wondered why people get into conflict with one another? Self interest, thoughtlessness, stubbornness, the need to be right (ego)… there are many reasons. I’m often amused listening to people involved in arguments who appear to agree on the same principles but seem intent to remain at cross purposes, hell-bent on winning the argument. The “winner” is not necessarily the one who was right, but is often the one with the greatest need to be acknowledged as being right. We’ve learned that no one truly wins a war...
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